Cisco Contact Center, Web, Cloud and Mobile Solutions
Development of custom Cisco IVR scripts. More than 10 years of experience developing IVR scripts for financial institutions, utility, insurance and telecommunications companies. Around 10 million calls are serviced with our custom IVR scripts every year.
Advanced IVR Architecture where most of the IVR programming resides on external Application Servers. Now changes in programming don't have an impact on Contact Center availability. Ensures a robust and continuos Contact Center operation.
We provide various solutions to support call center operations, like integration of web forms and IVR scripts with Cisco Agent Desktop and Finesse. Ask us about our Custom Web Forms solution for Contact Centers.
Service for sending SMS (text messages) to customers. Easy to integrate with other solutions with a Send SMS API or an Email-to-SMS service.
We have experience integrating payment systems with IVR scripts to process credit card, debit cards and ACH transactions. Customers can pay bills or buy products and services using your IVR.
We have experience in the development of Web, Cloud and Mobile solutions, including integration with various applications and systems.
Interesting facts about our company
Delivering Services & Solutions for Our Clients and Our Partners
Integrated new Send SMS Service, so the company could send text messages to customers using our Email-to-SMS service. Sending around 70,000 SMS per month.
Development of Customer Service IVR script. Customers can check account balances, execute transfers, make payments or contact a customer service representative.
Easy to use Web Portal where the institution can create their own custom web forms to be used by their contact center agents. Now agents can select the corresponding form and fill the information while talking to a customer.
Development of Web Services for Integration with Customer Service Mainframe Application.
Mobile Application that allows customers to report a claim, verify policy information and contact customer service, among other features.
Cloud and Mobile applications to support a Time and Attendance solution, which allows employees to clock-in and clock-out over the phone or using a mobile applicaction.
We strive to provide the best services
and solutions for our clients
Meet our experts with many years of experience in the IT industry
More than 20 years of experience in the IT industry. Has succesfully deployed numerous corporate solutions using a wide range of technologies. Strong knowledge in Cisco Contact Center Scripting, Web Development, Web Services, Databases and Mobile Applications.
Engineer with doctorate degree and wide range of experience in the industry and academia. Several years of experience in sales and management of technology companies.
More than 12 years of experience in software development working as a software engineer for companies like Digital, Compaq and HP. Expertise in Unix, System Management and Mobile Development.
Over 10 years of experience in sales working in the auto industry and other areas. Five years of experience in education, working as a teacher on a private school.
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